Overview of Allstate's Operating Structure and Workforce Data

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In every aspect of our business, we strive to do the right thing—for our customers, our employees, our communities and our world.

Allstate is more than an insurance company. We’re a growing network of small businesses with a team of trusted advisors in communities across the country. We provide total household solutions and deliver best-in-class customer experience. Allstate’s 78,000 employees, agency owners and agency staff strive to make communities stronger, lives safer and futures brighter.

Through our products and services, we help families protect the things that are most important to them. We improve the quality of life for millions of Americans, not only through our business, but through our commitment to communities and to corporate responsibility.

Founded in 1931, Allstate went public when Sears, Roebuck and Co. sold just under 20 percent of the company in 1933. In 1995, Sears spun off its remaining ownership of Allstate to Sears shareholders, making Allstate an independent, 100 percent publicly held corporation. Today, we are the largest publicly held personal lines property and casualty insurer in America. We are listed on the New York Stock Exchange under the trading symbol ALL and are widely known through the “You’re In Good Hands With Allstate®” slogan.

Our Shared Purpose

Ten years ago, Allstate began a journey to become a more customer-focused company. We introduced Our Shared Vision, to capture the vision, values and operating priorities that make us a more competitive force in the market. Our Shared Vision was aspirational and provided a strong foundation to inspire positive change throughout our company.

This aspirational vision has since translated to a common purpose. In 2015, we created Our Shared Purpose to reflect this transformation. As our guide to what it means to be an Allstater, Our Shared Purpose tells this story. At the heart of Our Shared Purpose are six new leadership principles that define the behaviors we all need to embrace to be successful. We built these principles on the belief that every Allstater is a leader:

  • We’re here to serve.
  • We win together.
  • We drive result.
  • We’re transparent.
  • We continuously get better.
  • We develop each other.

We Are the Good Hands. We help customers realize their hopes and dreams by providing the best products and services to protect them from life’s uncertainties and prepare them for the future.

Strategic Vision: Deliver substantially more value than the competition by reinventing protection and retirement to improve customers’ lives

Corporate Goal: Create long-term value by serving our stakeholders, taking appropriate risks and leveraging our capabilities and strategic assets

Our Values:

  • Honesty, caring and integrity
  • Inclusive diversity
  • Engagement
  • Accountability
  • Superior performance

Our Priorities:

  • Customer focus
  • Operational excellence
  • Enterprise risk and return
  • Sustainable growth
  • Capital management

Our Operating Principles:

  • Put the customer at the center of all our actions.
  • Use consumer insights, data, technology and people to create disruptive innovation to better serve customers and generate growth.
  • Execute well-considered decisions with precision and speed.
  • Focus relentlessly on those few things that provide the greatest impact.
  • Be a learning organization that leverages successes, learns from failures and continuously improves.
  • Provide employees, agency owners and financial specialists with fulfilling opportunities, personal growth and performance-based rewards.
  • Take an enterprise view of our people and processes, and work as a single team to advance Allstate rather than our individual interests.

Markets Served

Washington, Illinois agent Mike Jankovsky puts customers at ease following tornado destruction.

Allstate continues to refine our product offerings, marketing outreach and customer service based on careful research. When purchasing insurance or any other product or service, consumers have more choices than ever before. We serve four different consumer segments with distinct interaction preferences (local advice and assistance versus self-service) and brand preferences (brand-neutral versus brand-sensitive).

While we primarily serve U.S. and Canadian markets, our global operational presence extends with our subsidiaries Allstate Northern Ireland and Allstate Solutions Private Limited. These global entities are critical to developing innovative technologies and business solutions for The Allstate Corp. Each of our subsidiaries tailor its corporate responsibility approach to its unique needs and regional issues within our larger platform of Allstate priorities, strategic vision and Global Code of Business Conduct.

The Allstate Family

The Allstate Corporation is the largest publicly held personal lines insurer in the United States. Allstate serves distinct customer segments with differentiated offerings in the United States and Canada by conducting business through Allstate Insurance Company and other subsidiaries.

  • Allstate brand auto, homeowners and other personal lines insurance products are sold primarily through Allstate-exclusive agencies, serving brand-sensitive customers who prefer local personalized advice and service.
  • Allstate Northern Ireland Limited is a technology company that provides core IT competencies, programming, operations support, integration services and risk analytics to Allstate and its subsidiaries.
  • Allstate Canada offers Allstate brand products through employee producers and differently branded products through brokers working in five provinces across the country (Ontario, Quebec, Alberta, New Brunswick and Nova Scotia).
  • Encompass brand auto, homeowners, umbrella and other insurance products are distributed through independent agencies that serve consumers who prefer personal advice and assistance from an independent adviser and are brand neutral.
  • Answer Financial serves self-directed, brand-neutral consumers who want a choice between insurance carriers, offering comparison quotes for auto and homeowners insurance from approximately 25 insurance companies through its website and over the phone.
  • Esurance sells auto, homeowners, and other personal lines insurance products to self-directed, brand-sensitive consumers primarily online and through contact centers.
  • Allstate Solutions Private Limited provides software development, software testing, business process offshoring and management, technology support, analytics and other IT-enabled services to Allstate and its subsidiaries.
  • Arity is a technology company that uses data science and predictive analytics to transform massive amounts of data into actionable insights. From data collection to risk scoring, Arity offers solutions to help keep drivers and customers safe, secure and on the road.
  • SquareTrade is a highly rated protection plan provider trusted by millions of customers for its fast and efficient service. SquareTrade protects mobile devices, laptops, tablets and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps.

Financial Performance

We stand out among our industry peers for our strong financial performance. We had $36.5 billion in revenues in 2016, a 2.2 percent increase from $35.7 billion in 2015. Allstate held $26.9 billion in capital resources at year-end 2016, and manages $82 billion in assets in our well-diversified investment portfolio. For more detailed information on our investment portfolio, see our Responsible Investment performance.

This financial strength enables Allstate to grow our business and keep our promises to stakeholders through good and bad economic conditions. Net income available to common shareholders for 2016 was $1.8 billion, or $4.67 per diluted common share. During 2016, we continued to invest in initiatives that help make communities safer and stronger, including $42 million given by The Allstate Foundation, Allstate, and its employees, agency owners and agency staff.

For more detailed financial information, see our most recent Annual Report.

Awards & Recognition

Allstate is committed to being an industry leader. We are proud to be recognized for all the effort our employees put into forming Allstate’s good hands. The following list shows some of the accolades we’ve recently received.

Corporate

  • World’s Most Ethical Company® 2015, 2016, 2017 – the Ethisphere Institute
  • Fortune Change the World 2017
  • Best Compliance and Ethics Program (large cap) – Corporate Secretary in 2016

Innovation

  • Decade Award, Business Innovation Award and No. 13 on 2016 InformationWeek Elite 100 List – InformationWeek
  • CIO 100 Award 2016 – CIO

Diversity

  • Top 50 companies for Supplier Diversity 2017 – Black Enterprise
  • 2017 Diversity Best Practices Inclusion Index – Diversity Best Practices
  • Top 50 Companies for Diversity 2016 – DiversityInc
  • Top Corporation for Women’s Business Enterprise, 2016 – Women’s Business Enterprise National Council
  • Best Companies for Diversity 2016 – Black Enterprise
  • Top 60 Companies for Executive Women 2016 – National Association for Female Executives
  • Best Companies for Multicultural Women 2016 – Working Mother
  • “Best-of-the-Best” corporation committed to diversity and inclusion – National Business Inclusion Consortium
  • Military Friendly Employer Gold Award – Military Friendly®
  • Military Friendly Spouse Employer – Military Friendly®

Corporate Responsibility

  • Civic 50 Honoree 2017 – Points of Light
  • Corporate Social Responsibility Leadership Award 2016 – Financial Services Roundtable
  • Top 100 Green Companies in the United States, 2016 – Newsweek