We are building new, competitive and disruptive service offerings and products as we continue to increase our focus on technology and our digital transformation. We are committed to innovation in design, production and management of goods and services.
Allstate is expanding our capability to estimate auto and property damage on demand and in real time.
QuickFoto® Claim is revolutionizing our claim model for cars that have damage but are still drivable. The free, user-friendly app allows a customer to take photos of the car’s damage and submit them directly to our team of highly trained auto technicians who can remotely calculate the estimated damage. There is no need to schedule an appointment or take the car in for a physical inspection. Customers typically receive their estimate in a matter of hours, compared to five days with our traditional process. In 2017, we continued to expand our virtual estimating capabilities to include claims on nondrivable cars.
Allstate provides customers and agents with faster access to claim payment funds.
Quick Card Pay
Allstate now offers one of the fastest payment methods in the industry. Our market-leading Quick Card Pay provides a nearly instantaneous payment to customers and claimants anytime, anywhere in the United States. Instead of waiting up to a week to receive a paper check in the mail, customers can get a claim payment from Allstate in real time.
Allstate offers customers and agents more control over the claim experience.
Customers have 24/7 access to claim information from any device through MyClaim Center, a new interface within MyAccount and the Allstate mobile app. Using MyClaim, customers can report a claim, check their claim status, get details about or schedule inspections and access information about coverage, deductibles and rental reservations, as well as select their payment preference, communicate with us digitally and more.
These advances improve our digital experience – giving Allstate a strategic advantage in the industry by offering our customers a seamless, helpful and personal interaction with the company, even during some of the most uncertain times in their lives.
Telematics is the science of collecting data through sensors in the vehicle, which enables us to redefine the experience of insurance. Drivewise uses telematics to personalize the auto experience and provide consumers insights into their behaviors to promote and reward safe driving. Drivewise is available in 49 states and the District of Columbia; Allstate was the first major U.S. insurer to bring to market a mobile app to collect data for a telematics-driven insurance program.
Pay-per-mile coverage is a new kind of auto insurance based primarily on the miles a customer drives. Consumers today are accustomed to personalized products or services that give them more control over cost and usage, and we’re staying on top of this trend. Milewise, Allstate’s pay-per-mile auto insurance, is available in Texas and Oregon, and will expand into more states in the coming year. Milewise gives customers more control over their auto insurance costs with the same great coverage and claim service from Allstate.
With the rapid growth of consumers using personal cars and homes to participate in the sharing economy, Allstate moved quickly to provide coverage options that address their needs: