We understand that the safety and well-being of our workforce are a strong driver for employee engagement, retention, efficiency and our overall reputation. Allstate makes resources available to promote the satisfaction, work-life integration, health and well-being of employees. We also ensure safe working conditions, maintain a robust safety training program, and exceed global health and safety regulatory requirements.
Through our Good Life well-being programs, we have learned that people are more likely to make positive choices like exercising, eating right and getting checkups when they are influenced by their peers. We have a network of more than 300 WellBeing champions throughout our organization who are empowered to help create a culture of well-being in more than 100 Allstate offices.
In the 2017 Inspire survey, 82% of Allstate employees responded favorably to the statement, “At work, I am encouraged to pursue healthy habits that will improve my overall well-being.”
Energy for Life
Our Energy for Life workshops are a central piece of our employee wellness curriculum. Energy for Life is designed to increase employee focus and purpose, and to help employees embrace new challenges with ease. The program helps employees define and live into their purpose and enable us all to achieve more together. We recently achieved the milestone of 24,204 Allstaters completing EFL over the last seven years, including 39% of active employees and 51% of managers.
Employees at our Northbrook, Illinois, and Irving, Texas campuses (making up about 30% of our workforce) can visit our onsite Wellness Centers and pharmacy, which offer convenient access to treatment for minor illnesses, preventive care, physical therapy, laboratory services and ongoing condition management. We also offer online health risk assessments to provide knowledge and tools to help Allstaters make health decisions that are right for them. In 2017, 81% of employees took part in the assessment process, which helped them have productive conversations with their doctors. Employees can earn a wellness incentive of up to $200 for their Health Savings Accounts by regularly monitoring positive habits, such as activity, nutrition and sleep.
For employees who want more focus on specialized areas of health, such as fitness, weight management, pregnancy or tobacco cessation, Allstate’s Good Life programming includes activities, online resources and discounts for additional support.
Our Good Life offerings include our Thrive programs for helping build positivity, optimism, resiliency and gratitude, and promoting healthy emotional and mental well-being for our employees. We emphasized our Thrive programs in 2017, especially as many of our Claims employees were exposed to increased stress while helping customers impacted by catastrophic events. Thrive includes onsite meditation and quarterly book clubs facilitated by our Wellbeing Champion group of over 300 employees, as well as virtual coaching, video libraries and tool kits.
In November 2017, we featured Thrive Talk Thursdays. Speakers included corporate comedian Greg Schwem, Kelly McGonigal, Dan Harris and theatre group Erasing the Distance to perform skits of real-life scenarios about mental health including addiction, post-traumatic stress and depression. We had 4,982 employees participate in person or online. We followed up with a 12 Days of Kindness campaign in December.
We support a positive work-life integration by making it easier for employees to care for their families and themselves. Little Hands Child Development Center helps meet parents’ needs at our home office in Northbrook with infant through preschool care, full-day kindergarten and summer and vacation programming. Allstate also provides employee discounts at leading child care facilities across the country.
Self-care and errand options, like massages, a hair salon, dry cleaning, a community farm share and auto services are available onsite in Northbrook. Other resources, including our Lifeworks Employee Assistance program and financial support for parents considering adopting a child, are described on our Good Life website.
Financial well-being is just as important to supporting employees’ ability to do their best work as physical well-being. HelloWallet, a web and mobile application, lets employees see all their financial accounts in one place, gain insights into their finances, provides suggestions for setting priorities, and helps employees pay down debt and save. About 25% of Allstaters are using a HelloWallet account.
Allstate provided financial well-being seminars during its Fifth Annual Financial Fitness Week. 1,870 employees attended and viewed sessions on personal finance, including everything from student loans and Investing 101 to how our personal history influences how we handle money. Attendance for Financial Fitness Week was limited in2 017, due to the program timing unfortunately coinciding with some of the catastrophic weather events in the fall. We will continue to offer the programming in 2018 and expect attendance to return to levels more on par with previous years.
Each of us spends about 25% of our time each year at work and 90% of our time indoors. Small improvements in the overall quality of our built environments can have meaningful impacts on our health, cognitive function and well-being.
As Allstate builds new locations, we strive to align with certifications like Leadership in Energy and Environmental Design (LEED). In the meantime, we have guidelines to ensure our campuses and locations are healthy workplaces for Allstate employees and guests.
Allstate has an ongoing indoor air quality (IAQ) program. Every two to four years, we conduct IAQ surveys at each location to assure they are safe and meet Allstate’s IAQ comfort guidelines. Allstate developed these guidelines to meet or exceed applicable Occupational Safety and Health Administration and American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) standards for indoor air quality. In 2017, we conducted 48 IAQ surveys, covering about a third of owned and leased locations larger than 5,000 square feet.
Other important components to indoor air quality include volatile organic compounds (VOCs) from paint, furniture, cleaning supplies and office equipment. VOCs are emitted as gases from some solids and liquids. Exposure to elevated levels of VOCs can cause headaches, fatigue and dizziness, among other symptoms. We require low-VOC paint and finishes in our interiors as well as low-emitting carpeting.
The Administration and Real Estate department leads several other initiatives to ensure a safe environment for employees and protection of the natural environment. For example, each year the team leads asbestos awareness training and spill plan control and countermeasures (SPCC) training sessions to facility-related employees. The company uses an online portal to track which employees receive safety training, how often they receive it and how well they perform.
The company’s approach goes beyond compliance and focuses on exceeding federal requirements. Allstate’s Enterprise Workforce Safety Committee, which includes representatives from Risk Management, Administration and Real Estate, Law & Regulation, Compliance and Corporate Relations, meets regularly to discuss how to mitigate safety issues.
If employees have concerns, they are encouraged to contact Safety and Environmental teams, or contact Human Resources through Ask HR, a dedicated line to reach the team quickly by phone, email or chat page, or Speak Up, Allstate’s confidential process for reporting ethical concerns.
Our safety training provides employees the specific education they need, based on their role. While Allstate is primarily an office environment, our printing and communications center, service centers, record center and engineering employees require targeted training.
In 2017, Allstate provided targeted safety training to 752 active employees, , throughout the enterprise. This exceeds OSHA, National Fire Protection Association and U.S. Environmental Protection Agency standards. Where safety issues could have catastrophic results, Allstate annually trains employees, exceeding OSHA requirements.
Beyond training, Allstate sends out weekly blog articles – called Safety Food for Thought – that provide valuable safety information and tips. These articles are sent to employees in a safety-required role and made available to all employees.
Our instructor-led online safety training ensures employees understand safe processes from beginning to end. Allstate performs and documents periodic safety observations of employees who work in high-hazard environments to ensure they correctly perform their tasks. In all large locations owned and managed with a triple net lease – where Allstate handles all aspects of the facility – the company performs annual safety site audits based on OSHA general industry guidelines.
Allstate provides personal protective equipment at no charge to employees. All our 140 locations have working fire extinguishers and, in total, we have 344 automated external defibrillators across these locations. Portable extinguishers are evaluated annually, with additional monthly quick checks. We actively monitor the age of each piece of safety equipment and ensure that defibrillator replacement pads and batteries ship automatically before they expire. A new corporate program trains employees in CPR and how to use a defibrillator. These classes are held on request and are not required for most employees. In 2017, we trained 600 people enterprise-wide.
OSHA requires building owners to ensure safety compliance at their facilities. Accordingly, we expect all vendor partners to comply with OSHA 29CFR 1910 (construction), 1926 (general industry) and NFPA 70E (electrical safety) guidelines. These standards require protective measures to minimize risks of incidents like falls, chemical spills or fires. They also ensure safety precautions when working on ladders, stairs or in confined spaces. Compliance documentation is required from all our vendor partners as well as their associated subcontractors and is incorporated into our agreement.