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Employee well-being and safety

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The health, safety and well-being of our workforce are critical to our success. We devote resources to occupational health and safety, and offer benefits and programs that empower Allstaters in their physical and mental health, financial security and work-life balance.

Accountability

Allstate’s Enterprise Workforce Safety Committee includes representatives from Risk Management, Administration and Real Estate, Law & Regulation, Compliance and Corporate Brand and meets regularly to discuss safety issues. Employees have many avenues to ask questions or raise concerns, including AskHR, a dedicated line to reach the Environmental and Safety team or Human Resources quickly by phone, email or chat, and Speak Up is Allstate’s 24/7, independent and confidential process for reporting ethics concerns.

Policies and practices

The future workplace

During the COVID-19 pandemic, we immediately transitioned 95% of our workforce to remote working and established COVID-19 hotlines for employees. We also prioritized employees through robust safety and well-being practices, training and tools. We are continuing to support and empower them with the Future Workplace Initiative, which blends business requirements with employee choice. About 75% of employees chose to work remotely, 24% hybrid and 1% office based.

Today we focus on occupational health and safety with a safe return to work and programs that support employees’ physical health, financial security, resilience and stress management, and work-life balance. Telemedicine, prescription home delivery, and emotional and financial support lines are available to U.S. employees.

Safety training and education

Safety training is tailored to each employee’s role. Although Allstate is primarily an office environment, our communications center, service centers, record center and engineering employees require specific training.

In 2021, employees participated in online training for workplace violence prevention. This three-year curriculum is administered in partnership with Allstate’s Human Resources team. Every new U.S. employee completed these online modules: “Your Role in Workplace Violence Prevention,” “Gatekeeper Safety” and “Responding to an Armed Attack.”

In 2021, Allstate provided targeted safety training to 613 active employees. This training exceeds standards set by the Occupational Safety and Health Administration, the National Fire Protection Association and the Environmental Protection Agency. Where safety issues could have catastrophic results, Allstate trains employees annually, exceeding OSHA requirements.

Allstate provides weekly Safety Food for Thought articles and biweekly virtual safety presentations available to all employees. These include health and safety topics, not just for work, but education employees can apply to their home and personal lives.

Monitoring and audits

Allstate conducts instructor-led online safety training to ensure employees understand safe processes from beginning to end. We perform and document periodic safety observations of employees who work in high-hazard environments to ensure they do their tasks correctly. In large locations where Allstate handles all aspects of the facility, the company performs annual safety risk assessments based on OSHA general industry guidelines.

Metric 2017 2018 2019 2020 2021
Number of employees receiving safety training: CPR/AED Training 553 903[1] 445 166 20
Number of employees receiving safety training: Grainger Safety Training 570 640 679 640 613
Number of safety risk assessments 46 51 34 2[2] 14

[1] The large increase in 2018 is likely due to the rollout of training in additional locations.

[2] Safety audits were paused in March 2020 due to the COVID-19 pandemic.

Safety equipment

Allstate provides personal protective equipment at no charge to employees. All locations have fire extinguishers and we have 277 automated external defibrillators (AEDs) installed across our locations. Portable extinguishers are evaluated annually, with additional monthly quick checks. We monitor each AED and ensure that defibrillator replacement pads and batteries ship automatically before they expire. Allstate offers CPR and AED training sessions to employees upon request. With COVID-19 restrictions and limited building use in 2021, this training was only offered to 20 employees whose job function required this training.

Contractor safety

OSHA requires building owners to ensure safety compliance at their facilities. We expect all vendor partners to comply with OSHA 29 CFR 1910 (general industry), 1926 (construction) and NFPA 70E (electrical safety) guidelines. OSHA standards require extensive protective measures to minimize risks of incidents like falls, chemical spills or fires. They also ensure safety precautions when working on ladders, stairs or in confined spaces. Compliance documentation is required from our vendor partners and their subcontractors and is incorporated into our working agreements.

Programs and performance

Choice Dollars

The Choice Dollars program empowers Allstaters to decide how to allocate their corporate benefits based on their needs and circumstances. For example, some Allstaters under 26 still have medical coverage with their families, so they might use Choice Dollars to pay down student loan debt instead of offsetting the cost of health benefits. An interactive guide helps Allstaters select from a menu of benefits options, including:

  • Medical plan
  • Dental plan
  • Vision plan
  • Contributions toward health savings account (HSA), flexible spending account (FSA) or 401(k) plan
  • Identity protection
  • Student loan repayment program
  • Life insurance
  • Buying additional paid time off (PTO)
  • Accidental death and dismemberment (AD&D)
  • Long-term disability
  • Group hospital insurance
  • Group critical illness insurance
  • Group accident indemnity insurance
  • Group legal

Choice Dollars are applied each paycheck toward the cost of employee benefits. If the benefits selected cost more than the offered Choice Dollars, the employee pays the additional cost through payroll deduction. If the benefits selected are less than the offered Choice Dollars, any remaining Choice Dollars are paid to the employee in cash via payroll.

Allstate offers the following benefits at no cost to employees:

  • Pension (Allstate employees only, not including subsidiaries)
  • 401(k) match
  • Paid time off
  • Holiday pay
  • Paid parental leave (new in 2020)
  • Short-term disability
  • Workers’ compensation
  • LifeWorks employee assistance program
  • Well-being programs

Allstate Good Life®

Most people are more likely to live a healthy life and make positive choices like exercising, eating right and getting health checkups when they are influenced by their peers. Through our Good Life well-being programs, we have a network of more than 200 Wellbeing Champions who help create a culture of well-being.

We conduct well-being assessments to help determine which services, programs and benefits to offer our workforce, in addition to helping Allstaters make health and wellness decisions that are right for them. The assessment asks about physical, emotional, mental and financial well-being. In the past, we added offerings like nutritional guidance in our cafeterias and Financial Fitness Week as a result of assessment findings. Participation in the well-being assessment also lowers the cost of benefits for Allstate employees.

Metric 2016 2017 2018 2019 2020 2021
Completed Well-being Assessment 28,309 29,909 30,709 31,190 30,217 26,179

Energy for Life (EFL)

We offer flagship multi-day resilience and stress management programs to improve employee well-being, including Energy for Life, a wellness workshop to help employees articulate and pursue their individual purpose and embrace new challenges with ease. EFL is based on principles learned from more than 30 years of research on human energy by the Human Performance Institute.

Since the COVID-19 pandemic began, Energy for Life sessions have been adapted for live virtual delivery. In addition to the flagship multi-day offerings, the Energy for Life portfolio includes 1-hour sessions that provide a deeper dive on concepts that are key enablers of personal and professional well-being designed and delivered by Energy for Life performance coaches.

In 2021, Allstaters completed 10,182 courses in the Energy for Life portfolio. Since 2010, over 52,000 Energy for Life session completions have been logged in TalentConnection. As of December 31st, 2021, 41% of active employees and 58% of active managers had completed at least one Energy for Life course.

Resilience resources

The COVID-19 pandemic has increased stress at work and home. As part of our Virgin Pulse partnership, Allstate provides the resilience and stress management tool Whil, which has digital programs to improve employee well-being. Its microlearning sessions are backed by neuroscience, mindfulness, emotional intelligence and positive psychology. In 2021, Allstaters completed 81,657 Whil sessions with 895,853 minutes trained. Allstate employees can virtually access Mindfulness 101, Yoga 101 and Emotional Intelligence 101 to maintain well-being. There are also two courses in Energy for Life specific to Resilience and offered to all Allstate employees virtually.

Thrive programs

Our Good Life offerings include Thrive programs for helping build positivity, optimism, resilience and gratitude. In 2021, 4,507 employees participated in live Thrive Talk programming with a focus on self-care. We had 23 Thrive Book Clubs in 2021, and we offered virtual yoga and meditation classes with an average of 75 participants per class.

We also distribute wellbeing content on a weekly basis through Thrive Thursdays. With a dedicated focus on wellbeing, Thrive Thursdays content is promoted throughout the enterprise via email, intranet posts, speaker events and more. Wellbeing messaging is also consistently reinforced through AOR leader meetings monthly.

Financial security

Allstate provides virtual financial well-being seminars throughout the year, including the eighth annual Financial Fitness Week, renamed Money Talks. In 2021, 4,100 employees virtually attended and viewed sessions on personal finance and continued focus on self-care, including staying on track financially, realizing the power of your personal money beliefs, supporting the college admissions process, and helping with saving. Allstate offers financial adviser services to employees through its vendor, Alight. In April 2022, Allstate also launched Ayco, a new program that offers a personalized financial wellbeing assessment, online platform with goalsetting resources and linking account capabilities, and financial coaches available to help employees achieve their personal financial goals.

Metric 2018 2020 2021
Money Talks Participants 4,529 5,400 4,100

Student loan repayment

We offer student loan services to employees through a partnership with Commonbond, a provider of education products. Commonbond provides one-on-one student loan counseling, refinancing and consolidation opportunities for employees with existing loans and affordable loans to help cover the cost of education for Allstaters and their families. Allstate also offers flexible contributions toward loan repayment through the Choice Dollars program.

Physical health

Allstate’s wellness partnership with Virgin Pulse is designed to give employees and spouses more flexibility and choice in earning financial rewards. Participants earn points which lead to rewards for taking small steps, like regularly monitoring activity, nutrition and sleep. The more they engage with the program, the more they’re rewarded. In 2021, 86% of eligible employees were enrolled, which led to a 26% lower employee attrition rate by those using the Virgin Pulse platform.

Employees in Texas can visit the on-site Wellness Centers and pharmacy, which offer convenient access to treatment for minor illnesses, preventive care, physical therapy, laboratory services and ongoing condition management. In lieu of Allstate’s Northbrook campus closing, the Illinois employee wellness center is being relocated to a near-site office location later in 2022.

For employees who want more focus on specialized areas of health, such as fitness, weight management, pregnancy or tobacco cessation, Allstate’s Good Life programming includes activities, online resources and discounts for additional support.

Healthy building environments

Most people spend about 90% of their time indoors. Small improvements in the overall quality of indoor environments can have meaningful impacts on health, cognitive function and well-being. Indoor air quality (IAQ) has become increasingly important over these past couple years due to Covid-19. Allstate acted quickly to improve ventilation and implement social distancing and sanitizing in all buildings.

Allstate leases or owns more than 465,675 square feet of LEED-certified space. In other locations, we implement indoor environment guidelines to provide healthy workplaces for employees and guests. As Allstate builds new locations, we strive to align with certifications like Leadership in Energy and Environmental Design.

Allstate has an ongoing IAQ program. At a minimum, every two to four years, we conduct IAQ surveys at each location to assure they are safe and meet Allstate’s IAQ comfort guidelines. Allstate developed these guidelines to meet or exceed applicable Occupational Safety and Health Administration and American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) standards for indoor air quality.

Other important components to IAQ include volatile organic compounds (VOCs) from paint, furniture, cleaning supplies and office equipment. VOCs are emitted as gases from some solids and liquids. Exposure to elevated levels of VOCs can cause headaches, fatigue and dizziness, among other symptoms. We require low-VOC paint and finishes in our interiors, as well as low-emitting carpets.

The Administration and Real Estate department leads several other initiatives to ensure a safe environment for employees and protection of the natural environment. For example, each year the team leads asbestos awareness training and spill plan control and countermeasures training sessions to facility-related employees. An online portal tracks which employees receive safety training, how often they receive it, and how well they perform.

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