Allstate creates shareholder value by increasing customer satisfaction, growing its business and generating attractive returns on capital. This approach ensures we have sustainable profitability and a diversified business platform.
Allstate delivered excellent results in 2019 and achieved all five of its Operating Priorities: to better serve customers, grow our customer base, achieve target returns on capital, proactively manage our investments and build long-term growth platforms. We initiated a Transformative Growth Plan to increase market share in personal property-liability businesses and provide customers with a circle of protection beyond auto and homeowners insurance.
Revenues reached $44.7 billion and net income totaled $4.7 billion due to strong operating results. Adjusted net income* was $3.5 billion for the year, substantially higher than the previous year, reflecting excellent underlying property-liability profitability and lower catastrophe losses.
Achieving Operating Priorities
The Net Promoter Score, which measures how likely customers are to recommend us, increased 3.1 points for the enterprise, with improvements in most businesses.
Accelerating the Transformative Growth Plan
Allstate’s Transformative Growth Plan will increase customer access, enhance customer value and enable the company to invest in technology and marketing.
Guided by Our Shared Purpose, we will better serve customers in a changing world. We are improving our position in personal property-liability while expanding protection businesses to improve the lives of our customers.
* Non-GAAP measures are denoted with an asterisk