We set priorities and determine our focus based upon the topics that matter most to our company and stakeholders. We completed our first robust sustainability materiality assessment in 2015 and used the findings to guide our commitment to sustainability over the past five years. In 2020, we completed our second robust materiality assessment, incorporating the components of integrated reporting and the six capitals — financial, intellectual, human, social, natural and manufactured. Our 2020 materiality assessment followed the best practice methodology of identification, prioritization and validation of material topics. Our approach included interviews with internal and external stakeholders and analysis of written stakeholder sources. In light of the global events of 2020, we are continuing to evaluate our material topics to ensure they reflect the priorities of Allstate and our stakeholders. Through this report, we communicate our management of the following material topics:

  • Climate Strategy & Disaster Resiliency
  • Customer-Centric & Responsible Products
  • Data Privacy & Information Security
  • Technology & Digitalization
  • Responsible Investment
  • Organizational Culture
  • Talent Recruitment & Management
  • Social Impact & Community Leadership
  • Inclusive Diversity
  • Public Policy
  • Operational Footprint
  • Well-Being & Safety

Stakeholder Engagement

We continually seek stakeholder input to make sure we focus on what matters most. Stakeholder inclusiveness is a core principle of Global Reporting Initiative (GRI) sustainability reports, and we do our best to identify all of Allstate’s stakeholders and respond to their expectations and interests. We regularly engage the following groups: agency owners, financial specialists, customers and consumers, employees, investors, nongovernmental organizations, opinion leaders, policymakers and suppliers. We identify stakeholder groups through senior leaders, our Sustainability Council, feedback from employees and by mapping the full scope of our impacts, from suppliers to consumers. We select stakeholders according to their knowledge and understanding of our company as a whole, their orientation relative to or within the financial services industry and the extent to which they can impact or be impacted by Allstate. For our 2020 materiality assessment, we engaged stakeholders through interviews and analyzed stakeholder perspectives available from public documentation.

We have many other ongoing stakeholder engagement efforts. In partnership with The RepTrak Company (formerly the Reputation Institute), we collect feedback from 8,000 individuals across seven stakeholder groups, identify key topics and develop strategies to address gaps. The stakeholders are customers, consumers, investors, the agency force, employees, policymakers and opinion leaders. There are also stakeholder-specific avenues for engagement. We go into further detail about these within the topic sections for community, employees and suppliers.